Town of Trinity Client Profile

“Hello…..Hello….. I can barely hear you….. I hear nothing but static!”

For over six years, Interweave has been servicing the IT needs of the Town of Trinity.

If the quality of your phones negatively impacts your business, then now is the time to look at a better – and more affordable – solution! No matter what your business does, voice communication is a critical component of success. Your employees need a stable, clear way to communicate with customers, contact potential clients and conduct business. Installing a new telephone system in your business can provide a number of important competitive advantages for your company. Just ask Barbara Jones, Town Clerk for Town of Trinity, AL!

The Town of Trinity had an outdated system with problems ranging from static background noise to dropped lines of communication during inclement weather; this poor quality greatly affected their ability to conduct business. Their motivating event was their customer’s safety. They needed a reliable up-to-date phone system that wouldn’t fail during storms which is when the residents needed to reach them the most.

This led Town Management to set up a meeting with Interweave Technologies, their technology partner that had successfully provided a variety of other services such as cabling, technology support, and website development. The purpose of this meeting was to discuss a new phone system, one that would increase their quality of communication, productivity and customer service. Interweave provided them with a VoIP phone system that has provided both clear and consistent high-quality sound, but also enabled them to increase customer service through the use of new features.

 

“Our phone lines didn’t go down like they normally would have when the big outage occurred. We did not lose communication and were able to continue operating and doing business.”
Barbera Jones
Barbera Jones

After Interweave installed the new phone system, Barbara made her first call and she was ecstatic with the clarity of the lines. In addition, Barbara also stated that she loves the feature for call routing to a mobile phone. It has been a big help. But probably the greatest test was passed during a big area-wide phone outage. In the event of a “downed circuit” incoming calls are automatically rerouted. Barbara states, “Our phone lines didn’t go down like they normally would have when the big outage occurred. We did not lose communication and were able to continue operating and doing business.”

Overall, business for the Town of Trinity has run a lot smoother since the transition according to Barbara. Having a dependable system with lower phone bills, new (easy to use) technology, intelligent call routing which includes find-me and follow- me call forwarding, voicemail to email, and multiple other features, can only heighten your company’s level of communication and business. “I appreciate all that Interweave Technologies has done for us. They have exceeded our expectations,” said Barbara.

So don’t hesitate! Call Interweave Technologies today for a complimentary consultation on how you, too, can save money while upgrading your phone system! Many businesses are saving more that 50% on their phone bills. Why not join them?

** Barbara Jones received her certification as a Master Municipal Clerk and Certified Municipal Revenue Officer in 2012. She has served as Town Clerk-Administrator for the Town of Trinity since May of 2003.