Compliance Leadership
- Certified Assessors
- Virtual CIO/CISO/CCO Services
- Security Professionals
- Compliance Specialists
Technical Excellence
- Same-day response
- 24/7 security monitoring
- Regular assessments
- Continuous improvement
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Complete Protection & Compliance
Everything in MIDAS Package, Plus:
- Full Compliance Management
- Certified Assessors (CCA) Support
- vCIO/vCISO Services
- vCCO Services
- Complete SSP & POA&M Development
- Advanced Firewall Protection
- Multi-Framework Compliance Support
Comprehensive Compliance Management
- Simplified Compliance Journey
Navigate complex regulatory requirements with confidence. Our complete compliance program handles everything from initial assessment to ongoing maintenance and audit defense. - Multi-Framework Support
Meet requirements for multiple compliance frameworks simultaneously, including:- CMMC (Cybersecurity Maturity Model Certification)
- HIPAA (Healthcare)
- PCI DSS (Payment Cards)
- NIST 800-171
- FTC Safeguards
- State & Federal Regulations
- Virtual Executive Leadership
Expert guidance from experienced vCIO/vCISO/vCCO professionals who understand both compliance requirements and business operations.
Enterprise-Level Features
Compliance Management
- Initial Gap Analysis
Comprehensive assessment of your current compliance posture - System Security Plan (SSP)
Complete documentation of security controls and implementation - Plan of Action & Milestones (POA&M)
Detailed roadmap for addressing compliance gaps - Compliance Manager Portal
Centralized platform for tracking and managing compliance activities
Professional Services
- Certified Assessors (CCA)
Expert guidance from certified professionals - Virtual CISO Services
Strategic security leadership and compliance oversight - Virtual CCO Services
Compliance Officer services to manage and maintain compliance - Certified Security Professionals
Skilled team managing your security infrastructure - Audit Defense Support
Professional assistance during compliance audits
Advanced Security
- Enterprise Firewall Protection
Next-generation security appliances and management - Continuous Monitoring
Real-time security and compliance monitoring - Advanced Threat Protection
Multi-layered security controls and response - Document Management
Secure handling of sensitive documentation
- Compliance Management
- Professional Services
- Advanced Security
- Initial Gap Analysis
Comprehensive assessment of your current compliance posture - System Security Plan (SSP)
Complete documentation of security controls and implementation - Plan of Action & Milestones (POA&M)
Detailed roadmap for addressing compliance gaps - Compliance Manager Portal
Centralized platform for tracking and managing compliance activities
- Certified Assessors (CCA)
Expert guidance from certified professionals - Virtual CISO Services
Strategic security leadership and compliance oversight - Virtual CCO Services
Compliance Officer services to manage and maintain compliance - Certified Security Professionals
Skilled team managing your security infrastructure - Audit Defense Support
Professional assistance during compliance audits
- Enterprise Firewall Protection
Next-generation security appliances and management - Continuous Monitoring
Real-time security and compliance monitoring - Advanced Threat Protection
Multi-layered security controls and response - Document Management
Secure handling of sensitive documentation
Why Choose CCaaMSP?
- Complete Compliance Solution
- Comprehensive compliance management
- Multiple framework support
- Professional documentation
- Continuous monitoring and maintenance
- Risk Mitigation
- Proactive security measures
- Regular compliance assessments
- Continuous control validation
- Expert guidance and support
- Business Advantages
- Reduced compliance complexity
- Lower compliance costs
- Improved security posture
- Competitive advantage
- Audit readiness
Expert Team and Support
Managed IT Department (MID) FAQs
General Questions
What is included in the MID package?
MID includes 24/7/365 help desk support, network monitoring, basic cybersecurity measures, antivirus, email security, patch management, and offsite backup with 2TB storage. It's our essential package designed for growing businesses.
How quickly can I expect support response?
Remote support is available 24/7/365, and on-site technical support is provided within 1-2 business days. Emergency situations are prioritized based on severity.
What does "Zero Additional Labor Cost" mean?
All labor costs for support, maintenance, and included services are covered in your monthly fee. There are no hidden charges or surprise bills for supported services, everything is “in-scope”.
Is there a limit to how many support tickets we can submit?
No, you have unlimited access to our help desk and remote support services. We encourage you to contact us whenever you need assistance.
Technical Support
What kind of technical issues does the help desk handle?
Our help desk handles a wide range of issues including:
- Software troubleshooting
- Network connectivity problems
- Email issues
- Printer setup and troubleshooting
- User access and password resets
- Basic security concerns
What are your support hours?
Our help desk is available 24/7/365 for remote support. On-site support is available during regular business hours, Monday through Friday.
How do we contact support?
You can reach our help desk by phone or email. Phone calls are best and answered typically within 90 seconds with 80% of all issues resolved during the call.
Security Features
What security measures are included?
The MID package includes:
- Business-class firewall
- Antivirus protection
- Email security/spam filtering
- Dark web monitoring
- Multi-factor authentication
- Basic security awareness training
How often are systems updated?
We perform regular patch management and updates for supported systems, typically on a monthly schedule or sooner for critical security updates.
Backup and Recovery
What is included in the backup service?
The package includes 2TBof offsite backup storage with:
- Automated daily backups
- File and folder level restoration
- Basic disaster recovery capabilities
- Regular backup monitoring
How quickly can files be restored?
Most file and folder restorations can be completed within hours, depending on the size and number of files needed.
Common Compliance Myths We Address
Compliance is Set It and Forget It
Reality: We provide continuous monitoring and updates to maintain compliance
Compliance is Just a Simple Project
Reality: Our program ensures ongoing compliance through systematic management
There Aren't Real Penalties for Non-Compliance
Reality: We help protect you from significant financial and operational risks
Compliance is Quick and Easy
Reality: Our experts handle the complexity while making it manageable for you
Your Path to Compliance
Begin your compliance journey with a comprehensive assessment. Our team will:
- Identify framework requirements
- Evaluate your current compliance status
- Develop a compliance roadmap
- Create implementation timeline
- Establish monitoring protocols
Don't let compliance complexity hold your business back. Get your FREE Compliance Consultation today and discover how CCaaMSP can transform your compliance challenges into business advantages.
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