MID includes 24/7/365 help desk support, network monitoring, basic cybersecurity measures, antivirus, email security, patch management, and offsite backup with 2TB storage. It's our essential package designed for growing businesses.

Remote support is available 24/7/365, and on-site technical support is provided within 1-2 business days. Emergency situations are prioritized based on severity.

All labor costs for support, maintenance, and included services are covered in your monthly fee. There are no hidden charges or surprise bills for supported services, everything is “in-scope”.

No, you have unlimited access to our help desk and remote support services. We encourage you to contact us whenever you need assistance.

Our help desk handles a wide range of issues including:

• Software troubleshooting
• Network connectivity problems
• Email issues
• Printer setup and troubleshooting
• User access and password resets
• Basic security concerns

Our help desk is available 24/7/365 for remote support. On-site support is available during regular business hours, Monday through Friday.

You can reach our help desk by phone or email. Phone calls are best and answered typically within 90 seconds with 80% of all issues resolved during the call.

The MID package includes:

• Business-class firewall
• Antivirus protection
• Email security/spam filtering
• Dark web monitoring
• Multi-factor authentication
• Basic security awareness training

We perform regular patch management and updates for supported systems, typically on a monthly schedule or sooner for critical security updates.

The package includes 2TBof offsite backup storage with:

• Automated daily backups
• File and folder level restoration
• Basic disaster recovery capabilities
• Regular backup monitoring

Most file and folder restorations can be completed within hours, depending on the size and number of files needed.