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Immediate Benefits
- 24/7/365 Help Desk Support
- UNLIMITED Onsite Support
- Network Monitoring & Security
- Basic Cybersecurity Suite
- Zero Additional Labor Costs
Everything You Need to Keep Your Business Running Smoothly
- Comprehensive Support
24/7/365 help desk access with unlimited remote and onsite support and next-business-day onsite response. Our team of experts is always ready to help solve any IT challenge you face. - Essential Security
Business-class firewall, antivirus, email security, and data encryption to protect your assets. Basic but robust protection for your growing business. - Data Protection
Secure offsite backup with 2TB storage included and quick file restoration capabilities included. Keep your critical business data safe and accessible.
Complete IT Management & Security Features
IT Management Solutions
- 24/7/365 Help Desk Support
Unlimited remote technical support whenever you need it - Onsite Support
Unlimited onsite support when needed to resolve your issue, without charging extra for these visits. - Network Operations Center (NOC)
Round-the-clock monitoring and management of your network infrastructure for optimal performance - Vendor Management
We handle all your technology vendor relationships, giving you a single point of contact for all IT needs - Patch Management & Updates
Keep your systems current and secure with automated updates and patch management
Security Essentials
- Business-Class Firewall
Enterprise-grade protection for your network, blocking unauthorized access and threats - Email Security & Spam Filtering
Advanced protection against phishing and malicious emails, keeping your communication secure - Dark Web Monitoring
Continuous monitoring for compromised credentials to prevent unauthorized access - Multi-Factor Authentication
Additional layer of security for your critical systems and data
Data Protection Services
- Offsite Backup (2TB included)
Secure cloud backup solution with ample storage for your business data - File/Folder Restoration
Quick recovery of lost or corrupted files to minimize business disruption - Data Encryption
Protect sensitive information with industry-standard encryption protocols
- IT Management Solutions
- Security Essentials
- Data Protection Services
- 24/7/365 Help Desk Support
Unlimited remote technical support whenever you need it - Onsite Support
Unlimited onsite support when needed to resolve your issue, without charging extra for these visits. - Network Operations Center (NOC)
Round-the-clock monitoring and management of your network infrastructure for optimal performance - Vendor Management
We handle all your technology vendor relationships, giving you a single point of contact for all IT needs - Patch Management & Updates
Keep your systems current and secure with automated updates and patch management
- Business-Class Firewall
Enterprise-grade protection for your network, blocking unauthorized access and threats - Email Security & Spam Filtering
Advanced protection against phishing and malicious emails, keeping your communication secure - Dark Web Monitoring
Continuous monitoring for compromised credentials to prevent unauthorized access - Multi-Factor Authentication
Additional layer of security for your critical systems and data
- Offsite Backup (2TB included)
Secure cloud backup solution with ample storage for your business data - File/Folder Restoration
Quick recovery of lost or corrupted files to minimize business disruption - Data Encryption
Protect sensitive information with industry-standard encryption protocols
Why Choose Our MID Package?
- Perfect for Growing Businesses
Designed specifically for businesses that need professional IT support without the complexity and cost of enterprise solutions. - Predictable Costs
All-inclusive service model with zero hidden fees or surprise charges. One monthly fee covers all your essential IT needs. - Proven Track Record
- 20+ Years of Experience
- 24/7 Remote Support Availability
- Clients range from Small to Fortune 500 companies
Discover Your Security Gaps
Get a comprehensive assessment of your current IT infrastructure and security posture. Our experts will identify vulnerabilities and provide a roadmap for better protection to meet insurance company requirements for cyber liability.
Managed IT Department (MID) FAQs
General Questions
What is included in the MID package?
MID includes 24/7/365 help desk support, network monitoring, basic cybersecurity measures, antivirus, email security, patch management, and offsite backup with 2TB storage. It's our essential package designed for growing businesses.
How quickly can I expect support response?
Remote support is available 24/7/365, and on-site technical support is provided within 1-2 business days. Emergency situations are prioritized based on severity.
What does "Zero Additional Labor Cost" mean?
All labor costs for support, maintenance, and included services are covered in your monthly fee. There are no hidden charges or surprise bills for supported services, everything is “in-scope”.
Is there a limit to how many support tickets we can submit?
No, you have unlimited access to our help desk and remote support services. We encourage you to contact us whenever you need assistance.
Technical Support
What kind of technical issues does the help desk handle?
Our help desk handles a wide range of issues including:
- Software troubleshooting
- Network connectivity problems
- Email issues
- Printer setup and troubleshooting
- User access and password resets
- Basic security concerns
What are your support hours?
Our help desk is available 24/7/365 for remote support. On-site support is available during regular business hours, Monday through Friday.
How do we contact support?
You can reach our help desk by phone or email. Phone calls are best and answered typically within 90 seconds with 80% of all issues resolved during the call.
Security Features
What security measures are included?
The MID package includes:
- Business-class firewall
- Antivirus protection
- Email security/spam filtering
- Dark web monitoring
- Multi-factor authentication
- Basic security awareness training
How often are systems updated?
We perform regular patch management and updates for supported systems, typically on a monthly schedule or sooner for critical security updates.
Backup and Recovery
What is included in the backup service?
The package includes 2TBof offsite backup storage with:
- Automated daily backups
- File and folder level restoration
- Basic disaster recovery capabilities
- Regular backup monitoring
How quickly can files be restored?
Most file and folder restorations can be completed within hours, depending on the size and number of files needed.
Common Compliance Myths We Address
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