Advanced Protection Features

Everything in MID Package, Plus:

  • 24/7 Security Operations Center (SOC)
  • Advanced Endpoint Protection (XDR)
  • Managed Detection & Response
  • Same-Day On-site Response
  • Network & Vulnerability Scanning
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Enterprise-Grade Security Made
Accessible

  • 24/7 Security Operations Center
    Security experts monitor the network around the clock and detect, analyze, and respond to cyber threats in real time. Our SOC team provides continuous protection against evolving threats.
  • Advanced Endpoint Protection
    Next-generation XDR technology protects every device accessing your network, providing comprehensive visibility and threat detection across your entire infrastructure.
  • Proactive Threat Management
    Continuous monitoring and rapid response to security incidents before they impact your business operations. Stay ahead of cyber threats with advanced detection capabilities.

Comprehensive Security Features

Advanced Security Solutions

  • 24/7 Security Operations Center (SOC)
    Enterprise-level security monitoring and incident response by expert security analysts
  • Advanced Endpoint Detection & Response (XDR)
    AI-powered threat detection and automated response across all endpoints
  • Managed Detection & Response
    Real-time threat hunting and incident response by security professionals
  • SIEM/SOAR Integration
    Security information management and automated response to threats

Enhanced IT Management

  • Same-Day On-site Response
    Rapid technical support when you need hands-on assistance
  • Mobile Device Security
    Comprehensive protection for all company mobile devices
  • Network & Vulnerability Scans
    Regular security assessments to identify and address vulnerabilities
  • Advanced Email Security
    Enhanced protection against sophisticated email threats

Data Protection & Compliance

  • Email Archiving & Encryption
    Secure storage and transmission of all email communications
  • On-site Backup Solutions
    Local backup infrastructure for faster recovery times
  • Enhanced Data Protection
    Additional layers of security for sensitive business data
  • Compliance Ready
    Security controls aligned with common compliance frameworks
  • Advanced Security Solutions
  • Enhanced IT Management
  • Data Protection & Compliance
  • 24/7 Security Operations Center (SOC)
    Enterprise-level security monitoring and incident response by expert security analysts
  • Advanced Endpoint Detection & Response (XDR)
    AI-powered threat detection and automated response across all endpoints
  • Managed Detection & Response
    Real-time threat hunting and incident response by security professionals
  • SIEM/SOAR Integration
    Security information management and automated response to threats
  • Same-Day On-site Response
    Rapid technical support when you need hands-on assistance
  • Mobile Device Security
    Comprehensive protection for all company mobile devices
  • Network & Vulnerability Scans
    Regular security assessments to identify and address vulnerabilities
  • Advanced Email Security
    Enhanced protection against sophisticated email threats
  • Email Archiving & Encryption
    Secure storage and transmission of all email communications
  • On-site Backup Solutions
    Local backup infrastructure for faster recovery times
  • Enhanced Data Protection
    Additional layers of security for sensitive business data
  • Compliance Ready
    Security controls aligned with common compliance frameworks

Why Choose MIDAS?

  • Complete Security Coverage
    Comprehensive protection that combines advanced threat detection, prevention, and response capabilities with professional IT management.
  • Proactive Security Stance
    1. Real-time threat monitoring and response
    2. Regular security assessments
    3. Continuous vulnerability management
    4. Advanced threat hunting
  • Business Benefits
    1. Reduced security risks
    2. Enhanced data protection
    3. Improved regulatory compliance
    4. Faster incident response
    5. Minimized downtime

Expert Team and Support

Security Operations Team

  • Certified security analysts
  • 24/7 monitoring and response
  • Proactive threat hunting
  • Regular security reports

Technical Support

  • Same-day on-site response
  • 24/7 remote assistance
  • Dedicated technical account manager
  • Regular system maintenance

Managed IT Department (MID) FAQs

General Questions

What is included in the MID package?

MID includes 24/7/365 help desk support, network monitoring, basic cybersecurity measures, antivirus, email security, patch management, and offsite backup with 2TB storage. It's our essential package designed for growing businesses.

How quickly can I expect support response?

Remote support is available 24/7/365, and on-site technical support is provided within 1-2 business days. Emergency situations are prioritized based on severity.

What does "Zero Additional Labor Cost" mean?

All labor costs for support, maintenance, and included services are covered in your monthly fee. There are no hidden charges or surprise bills for supported services, everything is “in-scope”.

Is there a limit to how many support tickets we can submit?

No, you have unlimited access to our help desk and remote support services. We encourage you to contact us whenever you need assistance.

Technical Support

What kind of technical issues does the help desk handle?

Our help desk handles a wide range of issues including:

  • Software troubleshooting
  • Network connectivity problems
  • Email issues
  • Printer setup and troubleshooting
  • User access and password resets
  • Basic security concerns

What are your support hours?

Our help desk is available 24/7/365 for remote support. On-site support is available during regular business hours, Monday through Friday.

How do we contact support?

You can reach our help desk by phone or email. Phone calls are best and answered typically within 90 seconds with 80% of all issues resolved during the call.

Security Features

What security measures are included?

The MID package includes:

  • Business-class firewall
  • Antivirus protection
  • Email security/spam filtering
  • Dark web monitoring
  • Multi-factor authentication
  • Basic security awareness training

How often are systems updated?

We perform regular patch management and updates for supported systems, typically on a monthly schedule or sooner for critical security updates.

Backup and Recovery

What is included in the backup service?

The package includes 2TBof offsite backup storage with:

  • Automated daily backups
  • File and folder level restoration
  • Basic disaster recovery capabilities
  • Regular backup monitoring

How quickly can files be restored?

Most file and folder restorations can be completed within hours, depending on the size and number of files needed.

Common Compliance Myths We Address

Your Path to Enhanced Security

Get a comprehensive security assessment to understand your current risks and see how MIDAS can strengthen your security posture. Our security experts will:

  • Evaluate your current security measures
  • Identify potential vulnerabilities
  • Recommend specific security improvements
  • Provide a detailed protection roadmap

Don't wait until after a security breach. Get your FREE Security Assessment today and discover how MIDAS can protect your business from advanced cyber threats.

Get Your FREE Security Assessment

Interweave Technologies simplifies IT and cybersecurity with compliance-driven solutions, empowering businesses to operate securely, efficiently, and confidently in today’s digital landscape.

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