Immediate Benefits


24/7/365 Help Desk Support


UNLIMITED Onsite Support


Network Monitoring & Security


Basic Cybersecurity Suite


Zero Additional Labor Costs


Foundational Cybersecurity Protection


Zero Additional Labor Costs
Everything You Need to Keep Your Business Running Smoothly


Comprehensive Support
24/7/365 help desk access with unlimited remote and onsite support. Our team of experts is always ready to help solve any IT challenge you face.

Foundational Security
Business-class firewall, anti-virus, email security, data encryption, and more to protect your assets. Essential protection for your growing business.

Data Protection
Secure and monitored offsite backup to keep your critical business data safe and accessible. Quick recovery of data to maintain business continuity.
Complete IT Management & Security Features
Why Choose Our MID Package?
01
Perfect for Growing Businesses
Designed specifically for businesses that need fully managed or co-managed IT support that includes foundational cybersecurity protections.
02
Predictable Costs
All-inclusive service model with zero hidden fees or surprise charges. One monthly fee covers your support, tools and labor for your current or future projects.
03
Proven Track Record
20+ Years of Experience
24/7 Remote Support Availability
Clients range from Small to Fortune 500 companies
Discover Your Security Gaps
Get a comprehensive assessment of your current IT infrastructure and security posture. Our experts will identify vulnerabilities and provide a roadmap for better protection to meet insurance company requirements for cyber liability.
Managed IT Department (MID) FAQs

General Questions
What is included in the MID?
MID includes 24/7/365 UNLIMITED help desk support, UNLIMITED onsite support, network monitoring, foundational cybersecurity measures, antivirus, email security, patch management, and offsite backup. It’s our essential program designed with growing businesses in mind.
What does "Zero Additional Labor Cost" mean?
All labor costs for support, maintenance, and included services are covered in your monthly fee. There are no hidden charges or surprise bills for supported services, everything is “in-scope”.
Is there a limit to how many support tickets we can submit?
No, you have unlimited access to our help desk and remote support services. We encourage you to contact us whenever you need assistance.

Technical Support
What kind of technical issues does the help desk handle?
Our help desk handles a wide range of issues including:
- Software troubleshooting
- Network connectivity problems
- Email issues
- Printer setup and troubleshooting
- User access and password resets
- Basic security concerns
What are your support hours?
We offer 24/7/365 remote help desk support at all times, even holidays. We understand that in today’s world the typical Monday through Friday wasn’t enough. Our onsite support is available during regular business hours, with business critical support available night and weekends.
How do we contact support?
You can reach our help desk by phone or email. Phone calls are best and answered typically within 90 seconds with 80% of all issues resolved during the call.

Security Features
What security measures are included?
The MID package includes:
- Business-class firewall
- Antivirus protection
- Email security/spam filtering
- Dark web monitoring
- Multi-factor authentication
- Basic security awareness training
How often are systems updated?
We perform regular patch management and updates for supported systems, typically on a monthly schedule or sooner for critical security updates.

Backup and Recovery
What is included in the backup service?
The package includes 2TB of offsite backup storage with:
- Automated daily backups
- File and folder level restoration
- Basic disaster recovery capabilities
- Regular backup monitoring
How quickly can files be restored?
Most file and folder restorations can be completed within hours, depending on the size and number of files needed.