Managed IT Department (MID) - Essential IT Protection for Growing Businesses

Transform your business with customized managed or co-managed IT support and foundational security without the “out-of-scope” labor charges. Perfect for businesses looking for an IT Solutions Partner and protecting their growth.

Immediate Benefits

24/7/365 Help Desk Support

UNLIMITED Onsite Support

Network Monitoring & Security

Basic Cybersecurity Suite

Zero Additional Labor Costs

Foundational Cybersecurity Protection

Zero Additional Labor Costs

Get Your FREE Cyber Risk Assessment

Everything You Need to Keep Your Business Running Smoothly

Comprehensive Support

24/7/365 help desk access with unlimited remote and onsite support. Our team of experts is always ready to help solve any IT challenge you face.

Foundational Security

Business-class firewall, anti-virus, email security, data encryption, and more to protect your assets. Essential protection for your growing business.

Data Protection

Secure and monitored offsite backup to keep your critical business data safe and accessible. Quick recovery of data to maintain business continuity.

Complete IT Management & Security Features

IT Management Solutions

  • 24/7/365 Help Desk Support
    Unlimited remote technical support whenever you need it.
  • Onsite Support
    Unlimited onsite support when needed to resolve your issue, without charging extra for these visits.
  • Network Operations Center (NOC)
    Round-the-clock monitoring and management of your network infrastructure for optimal performance.
  • Vendor Management
    We handle all your technology vendor relationships, giving you a single point of contact for all IT needs.
  • Patch Management & Updates
    Keep your systems current and secure with automated updates and patch management.

Security Essentials

  • Business-Class Firewall
    Enterprise-grade protection for your network, blocking unauthorized access and threats.
  • Email Security & Spam Filtering
    Advanced protection against phishing and malicious emails, keeping your communication secure.
  • Dark Web Monitoring
    Continuous monitoring for compromised credentials to prevent unauthorized access.
  • Multi-Factor Authentication
    Additional layer of security for your critical systems and data.

Data Protection Services

  • Offsite Backup (2TB included)
    Secure cloud backup solution with ample storage for your business data.
  • File/Folder Restoration
    Quick recovery of lost or corrupted files to minimize business disruption.
  • Data Encryption
    Protect sensitive information with industry-standard encryption protocols.
  • IT Management Solutions
  • Foundational Security
  • Data Protection Services
  • 24/7/365 Help Desk Support
    Unlimited remote technical support whenever you need it.
  • Onsite Support
    Unlimited onsite support when needed to resolve your issue, without charging extra for these visits.
  • Network Operations Center (NOC)
    Round-the-clock monitoring and management of your network infrastructure for optimal performance.
  • Vendor Management
    We handle all your technology vendor relationships, giving you a single point of contact for all IT needs.
  • Patch Management & Updates
    Keep your systems current and secure with automated updates and patch management.
  • Business-Class Firewall
    Enterprise-grade protection for your network, blocking unauthorized access and threats.
  • Email Security & Spam Filtering
    Advanced protection against phishing and malicious emails, keeping your communication secure.
  • Dark Web Monitoring
    Continuous monitoring for compromised credentials to prevent unauthorized access.
  • Multi-Factor Authentication
    Additional layer of security for your critical systems and data.
  • Offsite Backup (2TB included)
    Secure cloud backup solution with ample storage for your business data.
  • File/Folder Restoration
    Quick recovery of lost or corrupted files to minimize business disruption.
  • Data Encryption
    Protect sensitive information with industry-standard encryption protocols.

Why Choose Our MID Package?

01

Perfect for Growing Businesses

Designed specifically for businesses that need fully managed or co-managed IT support that includes foundational cybersecurity protections.

02

Predictable Costs

All-inclusive service model with zero hidden fees or surprise charges. One monthly fee covers your support, tools and labor for your current or future projects.

03

Proven Track Record

  • 20+ Years of Experience

  • 24/7 Remote Support Availability

  • Clients range from Small to Fortune 500 companies

Discover Your Security Gaps

Get a comprehensive assessment of your current IT infrastructure and security posture. Our experts will identify vulnerabilities and provide a roadmap for better protection to meet insurance company requirements for cyber liability.

Managed IT Department (MID) FAQs

General Questions

What is included in the MID?

MID includes 24/7/365 UNLIMITED help desk support, UNLIMITED onsite support, network monitoring, foundational cybersecurity measures, antivirus, email security, patch management, and offsite backup. It’s our essential program designed with growing businesses in mind.

What does "Zero Additional Labor Cost" mean?

All labor costs for support, maintenance, and included services are covered in your monthly fee. There are no hidden charges or surprise bills for supported services, everything is “in-scope”.

Is there a limit to how many support tickets we can submit?

No, you have unlimited access to our help desk and remote support services. We encourage you to contact us whenever you need assistance.

Technical Support

What kind of technical issues does the help desk handle?

Our help desk handles a wide range of issues including:

  • Software troubleshooting
  • Network connectivity problems
  • Email issues
  • Printer setup and troubleshooting
  • User access and password resets
  • Basic security concerns

What are your support hours?

We offer 24/7/365 remote help desk support at all times, even holidays. We understand that in today’s world the typical Monday through Friday wasn’t enough. Our onsite support is available during regular business hours, with business critical support available night and weekends.

How do we contact support?

You can reach our help desk by phone or email. Phone calls are best and answered typically within 90 seconds with 80% of all issues resolved during the call.

Security Features

What security measures are included?

The MID package includes:

  • Business-class firewall
  • Antivirus protection
  • Email security/spam filtering
  • Dark web monitoring
  • Multi-factor authentication
  • Basic security awareness training

How often are systems updated?

We perform regular patch management and updates for supported systems, typically on a monthly schedule or sooner for critical security updates.

Backup and Recovery

What is included in the backup service?

The package includes 2TB of offsite backup storage with:

  • Automated daily backups
  • File and folder level restoration
  • Basic disaster recovery capabilities
  • Regular backup monitoring

How quickly can files be restored?

Most file and folder restorations can be completed within hours, depending on the size and number of files needed.